iOS6 maps eventually led Tim Cook apologize to iPhone5 customers
Following the erroneous results of iOS6 maps, Tim Cook has finally apologized to the customers thereby suggesting alternate solutions
By now we all have ate and drank a lot of Apple maps news and which didn’t taste so good. Complaints after complaints on forums in pioneer websites like MacRumors and 9to5Mac verifies that. The recently held interview between Business Insider and Waze CEO Noam Bardin verifies that.
The Apple CEO is aware of that too and the only way left was to apologize. Tim Cook has done that now with emphasis being laid on the fact that the glitches would only be healed with time. Until then users can always use other available apps like Bing, Waze, and Google and Nokia maps.
Here’s goes the letter.
“To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
So this will take some time guys. I am still not able to understand Apple’s decision of launching iOS 6 maps witn this instability when there was still a year left of the licensing deal with Google. Apple could have launched something with comparatively lesser glitches. But then companies work on their own strategies.